Terms of service

Last Updated: 30 July 2026

Welcome to Velvet Skin ("Velvet Skin", "we", "our", or "us").

These Terms of Service ("Terms") govern your access to and use of our website, products, services, content, and any purchases made through our website (collectively, the "Services").

By accessing, browsing, creating an account, placing an order, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

If you do not agree with these Terms, you must discontinue use of our Services immediately.

These Terms apply to all visitors, customers, users, and others who access or use our website.

1. Eligibility

By using our Services, you represent and warrant that:

you are at least 18 years of age or the age of majority in your jurisdiction;
you have the legal capacity to enter into binding contracts;
all information you provide is true, accurate, and complete;
you will maintain the accuracy of your information;
you will comply with all applicable laws while using our Services.

If you use our Services on behalf of another person or organization, you represent that you have authority to bind that person or organization to these Terms.

2. Products & Services

Velvet Skin offers skincare, beauty, cosmetic, wellness, and related products through our website.

We strive to ensure that all products, descriptions, pricing, images, ingredient information, availability, and specifications are accurate.

However, errors, inaccuracies, omissions, supplier updates, or manufacturer changes may occasionally occur.

Velvet Skin reserves the right to:

modify product descriptions;
update ingredients where supplied by manufacturers;
correct pricing errors;
discontinue products;
change packaging;
limit quantities;
refuse orders; or
update product availability

without prior notice.

Manufacturer packaging, labels, formulations, ingredients, artwork, seals, and product appearance may change without notice and may differ from website images.

3. Pricing & Availability

All prices displayed on our website are subject to change without prior notice.

Velvet Skin reserves the right to:

correct pricing errors;
cancel orders affected by pricing mistakes;
modify promotions;
discontinue discounts;
revise product availability;
limit promotional quantities.

Where a genuine pricing error has occurred, Velvet Skin may cancel the affected order and issue an appropriate refund if payment has already been received.

Product availability is not guaranteed until your order has been accepted and processed.

4. Orders & Acceptance

Submitting an order does not constitute acceptance by Velvet Skin.

An order is considered accepted only after it has been reviewed, processed, and confirmed by Velvet Skin.

Velvet Skin reserves the right to refuse, cancel, or limit any order at any time, including where we reasonably believe:

fraudulent activity may have occurred;
payment cannot be verified;
inventory errors exist;
incorrect pricing has been displayed;
products are unavailable;
customer information is inaccurate;
multiple orders have been placed to circumvent promotional limits;
our policies have been abused; or
acceptance would otherwise be inappropriate.

If payment has already been received for an order that cannot be fulfilled, an appropriate refund will be processed.

5. Payment Terms

Payment must be completed using one of the payment methods made available through our website.

Velvet Skin uses trusted third-party payment processors.

We do not store complete payment card numbers, CVV numbers, banking passwords, UPI PINs, or other sensitive payment credentials.

Customers represent that they are authorized to use the selected payment method.

Velvet Skin reserves the right to suspend, reject, or cancel transactions where payment verification fails or suspicious activity is detected.

6. Shipping

Shipping is governed by our Shipping Policy.

Estimated delivery dates are estimates only and are not guaranteed.

Velvet Skin shall not be responsible for delays resulting from:

courier operations;
weather conditions;
customs clearance;
transportation disruptions;
public holidays;
government actions;
incorrect delivery information provided by customers;
force majeure events; or
other circumstances beyond our reasonable control.

Risk of loss generally passes upon successful delivery to the shipping address provided by the customer.

7. Product Information

Velvet Skin makes reasonable efforts to provide accurate product descriptions, ingredient information, usage instructions, photographs, and educational content.

However:

colours may vary between devices;
packaging may differ due to manufacturer updates;
formulations may change without prior notice from manufacturers;
product photographs are for illustrative purposes only;
ingredient lists should always be verified directly on the product packaging before use.

Customers are responsible for reviewing product labels before use.

8. Product Use & Medical Disclaimer

All products sold by Velvet Skin are cosmetic products intended for personal use.

The information provided on our website, including skincare advice, product descriptions, ingredient explanations, blog articles, educational content, recommendations, customer reviews, videos, and social media content, is provided solely for general informational purposes.

Nothing contained on our website constitutes medical advice, dermatological advice, pharmaceutical advice, diagnosis, treatment, or healthcare advice.

Customers should not rely upon website content as a substitute for professional medical advice.

Customers who:

have allergies;
have sensitive skin;
are pregnant or breastfeeding;
are undergoing medical treatment;
have chronic skin conditions; or
have any medical concerns

should consult a qualified healthcare professional before using any skincare product.

Velvet Skin does not diagnose, treat, cure, or prevent any disease.

9. Patch Testing & Safe Product Use

Customers are strongly encouraged to perform a patch test before first use of any skincare product.

Customers are responsible for:

reviewing ingredient lists;
following manufacturer instructions;
using products only as intended;
discontinuing use if irritation occurs;
seeking professional medical advice where appropriate.

To the fullest extent permitted by applicable law, Velvet Skin shall not be responsible for:

allergic reactions;
irritation;
redness;
purging;
acne breakouts;
skin sensitivity;
incompatibility;
misuse of products;
improper storage;
failure to follow instructions; or
individual skin responses.

Individual results vary significantly.

10. No Guaranteed Results

Skincare results differ from person to person.

Velvet Skin makes no representation or warranty that any product will:

produce specific cosmetic results;
improve skin conditions;
eliminate acne;
remove pigmentation;
reduce wrinkles;
improve texture;
prevent ageing; or
achieve any other particular outcome.

Product performance depends upon numerous factors including:

genetics;
skin type;
existing medical conditions;
lifestyle;
environmental exposure;
diet;
product usage;
consistency of application; and
other individual factors.

Any testimonials, before-and-after images, reviews, influencer content, or customer experiences displayed on our website represent individual experiences only and should not be interpreted as guarantees of future results.

11. User Accounts

If you create an account, you are responsible for:

maintaining the confidentiality of your login credentials;
restricting access to your account;
ensuring that information provided remains accurate;
notifying Velvet Skin of any unauthorized account activity.

You accept responsibility for all activity occurring under your account unless caused by our negligence.

Velvet Skin reserves the right to suspend, restrict, or terminate accounts where fraudulent, abusive, unlawful, or suspicious activity is reasonably suspected.

12. Prohibited Uses

You agree not to use our website or Services to:

violate any applicable law;
submit false information;
commit fraud;
infringe intellectual property rights;
upload malicious software;
interfere with website security;
distribute spam;
scrape website content using automated tools;
reverse engineer website functionality;
impersonate another individual;
submit false reviews;
abuse promotional offers;
engage in unauthorized resale using our trademarks;
disrupt other users' experience; or
otherwise misuse our Services.

Velvet Skin reserves the right to suspend or terminate access where these Terms are violated.

13. Intellectual Property

All content available on the Velvet Skin website, including but not limited to:

logos;
trademarks;
trade dress;
branding;
website design;
graphics;
photographs;
videos;
illustrations;
icons;
product descriptions;
text;
blog articles;
educational material;
source code;
layouts; and
other content,

is owned by or licensed to Velvet Skin and is protected by applicable intellectual property laws.

Nothing contained on this website grants any licence or right to use any intellectual property without our prior written consent.

You may not copy, reproduce, modify, distribute, publish, display, transmit, sell, exploit, or otherwise use our content for commercial purposes without our prior written permission.

14. Reviews & User Content

If you voluntarily submit reviews, comments, photographs, videos, testimonials, or other content ("User Content"), you represent and warrant that:

you own or have permission to submit the content;
the content is accurate to the best of your knowledge;
the content does not violate any law or third-party rights;
the content is not defamatory, abusive, misleading, obscene, fraudulent, or unlawful.

By submitting User Content, you grant Velvet Skin a non-exclusive, worldwide, royalty-free, perpetual, irrevocable licence to use, reproduce, publish, modify, distribute, display, translate, adapt, and otherwise use such content for business, marketing, promotional, and operational purposes.

Velvet Skin reserves the right, but is not obligated, to remove or refuse any User Content at its reasonable discretion.

15. Fraud Prevention & Chargeback Abuse

Velvet Skin reserves the right to investigate and take appropriate action where we reasonably suspect:

fraudulent transactions;
payment fraud;
identity theft;
unauthorized payment methods;
fake refund requests;
manipulated evidence;
false delivery claims;
abuse of promotional offers;
repeated Return-to-Origin (RTO) orders;
excessive cancellations;
chargeback abuse; or
any attempt to obtain products, refunds, replacements, or store credit dishonestly.

Where permitted by applicable law, Velvet Skin may:

cancel pending orders;
refuse future orders;
disable Cash on Delivery;
restrict or terminate customer accounts;
report suspected fraudulent activity to payment providers or relevant authorities where legally appropriate; or
take other reasonable measures to protect our business and customers.

16. Account Suspension & Termination

Velvet Skin reserves the right to suspend, restrict, or terminate access to the website or any customer account where we reasonably believe a user has:

violated these Terms;
engaged in fraudulent or unlawful activity;
abused our policies;
interfered with website security;
submitted false information;
infringed intellectual property rights; or
otherwise misused our Services.

Termination does not affect any rights or obligations that accrued before termination.

17. Third-Party Services & Links

Our website may contain links to third-party websites, applications, payment providers, courier services, social media platforms, or other independent services.

Velvet Skin does not control these third-party services and is not responsible for their content, privacy practices, availability, products, services, or security.

Your interactions with third-party services are governed by their own terms and policies.

18. Website Availability

While Velvet Skin aims to provide continuous access to its website and Services, we do not guarantee that the website will always be uninterrupted, secure, error-free, or available.

Temporary interruptions may occur due to:

maintenance;
software updates;
internet failures;
hosting provider outages;
cyber incidents;
telecommunications failures;
payment gateway interruptions;
third-party service outages; or
events beyond our reasonable control.

Velvet Skin shall not be liable for losses resulting solely from temporary website interruptions beyond our reasonable control.

19. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services and all products, content, and information made available through the website are provided on an "as is" and "as available" basis.

Except as expressly required by applicable law, Velvet Skin makes no representations or warranties, express or implied, regarding:

uninterrupted availability of the website;
accuracy, completeness, or reliability of website content;
compatibility with every device or browser;
freedom from viruses or harmful components;
merchantability;
fitness for a particular purpose; or
non-infringement.

Nothing in this section limits any consumer rights that cannot legally be excluded.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Velvet Skin shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages arising out of or relating to:

use of or inability to use the website;
purchase or use of products;
delays in delivery;
website downtime;
technical failures;
payment gateway interruptions;
third-party service failures;
cyber incidents;
malware or viruses;
inaccurate information supplied by third parties; or
events beyond our reasonable control.

Where liability cannot legally be excluded, Velvet Skin's total liability for any claim relating to a product or order shall not exceed the amount actually paid by the customer for the affected product or order.

Nothing in these Terms excludes or limits any liability that cannot be excluded under applicable law.

21. Indemnification

You agree to indemnify, defend, and hold harmless Velvet Skin, its owners, employees, contractors, service providers, affiliates, and representatives from and against any claims, liabilities, losses, damages, costs, expenses, or legal fees arising from or related to:

your breach of these Terms;
your misuse of the website or Services;
your violation of applicable laws;
your infringement of any third-party rights; or
any fraudulent, unlawful, or negligent act committed by you in connection with your use of the Services.

This obligation survives termination of your use of the Services to the extent permitted by law.

22. Force Majeure

Velvet Skin shall not be liable for any delay or failure in performing its obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:

natural disasters;
floods;
fires;
earthquakes;
pandemics;
epidemics;
war;
terrorism;
civil unrest;
government actions;
transportation disruptions;
internet outages;
cyberattacks;
power failures;
labour disputes;
courier interruptions; or
other unforeseen circumstances beyond our reasonable control.

23. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Subject to applicable law, the courts having jurisdiction over disputes relating to Velvet Skin shall have exclusive jurisdiction over any legal proceedings arising out of or relating to these Terms or the Services.

24. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

25. No Waiver

Failure by Velvet Skin to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Any waiver must be made expressly in writing.

26. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Returns, Refunds & Replacement Policy, and any other policies published on our website, constitute the entire agreement between you and Velvet Skin regarding your use of the Services.

They supersede any prior communications or understandings relating to the same subject matter.

27. Changes to These Terms

Velvet Skin reserves the right to modify, amend, or update these Terms at any time to reflect changes in our business practices, operational requirements, legal obligations, or regulatory developments.

Updated Terms will become effective upon publication on this website unless otherwise required by applicable law.

Your continued use of the Services after any changes are published constitutes your acceptance of the revised Terms.