Shipping policy

Last Updated: 30 July 2026

At Velvet Skin, we are committed to delivering authentic skincare products safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order through Velvet Skin, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment verification.

Orders are processed only on business days.

Business days are Monday through Friday, excluding public holidays and other non-working days.

During product launches, promotional events, holidays, or periods of unusually high order volumes, processing times may be longer.

Processing times are separate from estimated shipping and delivery times.

2. Shipping Locations

Velvet Skin currently ships across India.

At this time, international shipping may not be available unless specifically stated on our website.

We reserve the right to modify, expand, restrict, or discontinue shipping to any location at any time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Free shipping promotions may be offered from time to time and are subject to change or withdrawal without prior notice.

4. Delivery Estimates

Estimated delivery timelines vary depending on the shipping destination, courier operations, weather conditions, public holidays, and other factors.

Estimated delivery dates provided on our website are estimates only and are not guaranteed.

Delivery delays do not automatically qualify an order for cancellation, refund, compensation, or replacement.

5. Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

Customers are responsible for monitoring shipment updates and ensuring someone is available to receive the delivery where required.

6. Delivery Address

Customers are solely responsible for providing complete, accurate, and up-to-date shipping information.

Velvet Skin is not responsible for delays, failed deliveries, or additional charges resulting from:

incorrect addresses;
incomplete addresses;
incorrect PIN codes;
incorrect contact information; or
failure to receive courier communications.

If an order must be re-shipped due to incorrect information provided by the customer, additional shipping charges may apply.

7. Failed Delivery Attempts

Courier partners may attempt delivery multiple times depending on their policies.

If delivery cannot be completed because:

the customer is unavailable;
the delivery address is inaccessible;
delivery is refused;
required information is unavailable; or
the shipment remains unclaimed,

the shipment may be returned to Velvet Skin as a Return-to-Origin (RTO) shipment.

Additional shipping charges may apply for re-dispatch.

8. Return-to-Origin (RTO)

Orders returned to Velvet Skin due to customer-related reasons, including refusal of delivery or incorrect address details, may be subject to:

additional shipping charges;
cancellation of Cash on Delivery eligibility;
refusal of future orders in cases of repeated misuse; or
cancellation of the order where appropriate.

Original shipping charges, if any, may not be refundable.

9. Delayed Shipments

While we work closely with trusted courier partners, delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

severe weather;
natural disasters;
public holidays;
transportation disruptions;
strikes;
customs inspections;
government restrictions;
courier operational issues;
internet or technical outages; or
other force majeure events.

Velvet Skin shall not be liable for delays arising from such circumstances.

10. Lost Shipments

If a shipment is confirmed by the courier partner as lost in transit before delivery, Velvet Skin will investigate the matter with the courier.

Where appropriate, Velvet Skin may, at its reasonable discretion:

arrange a replacement;
issue store credit; or
provide a refund.

Each case will be assessed individually based on the information available.

11. Delivered Orders

Once a shipment has been marked as successfully delivered by the courier to the shipping address provided by the customer, responsibility for the order generally passes to the recipient.

Customers should inspect their order promptly upon delivery.

Any issues involving damaged, missing, defective, or incorrect products must be reported within 24 hours of delivery in accordance with our Returns, Refunds & Replacement Policy.

12. Damaged Packages

If the outer shipping package appears visibly damaged, customers are encouraged to:

record a complete unboxing video;
photograph the package before opening;
retain all original packaging materials; and
contact us promptly if any issue is identified.

This helps us investigate claims efficiently.

13. Multiple Shipments

Where an order contains multiple products, Velvet Skin reserves the right to ship products separately.

Customers will not be charged additional shipping fees solely because an order is fulfilled in multiple shipments unless otherwise disclosed during checkout.

14. Force Majeure

Velvet Skin shall not be liable for delays or failures in shipping caused by events beyond our reasonable control, including but not limited to:

floods;
earthquakes;
fires;
pandemics;
epidemics;
war;
civil unrest;
terrorism;
government restrictions;
labour disputes;
transportation disruptions;
courier interruptions;
cyber incidents;
internet outages;
power failures; or
other unforeseen events.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Velvet Skin shall not be liable for indirect, incidental, consequential, punitive, or special damages arising from shipping delays, courier errors, delivery interruptions, or circumstances beyond our reasonable control.

Nothing in this Shipping Policy limits or excludes any rights that cannot legally be excluded under applicable law.